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Return Policy

Definitions:“You; “Your” and “Customer” refer to you, the purchaser. “We”, “Us”, “GHF” and “Gavigan’s” refer to Gavigan’s Home Furnishings. “Special order” is defined as any merchandise not in stock at the time of purchase. *Local delivery is classified as a 15 mile radius of any GHF Location.

Before You Order:
Please check the order form prior to signing in order to ensure accuracy of the item numbers, sizes, finishes, and fabrics. Your order will be placed exactly as written. It is also important to take measurements to make sure the furniture you are purchasing will fit into your home and can be placed in the area of our choice.

Estimated delivery dates for special orders is approximately 8 to 0 weeks unless otherwise stated on reciept.
All items displayed in our showroom represent quality, workmanship and finish of merchandise you will receive.
Please notice the different features and characteristics of the merchandise you are purchasing. Distressing, stain, wood grain, texture, markings and color characteristics in leather, wood, marble, and other stones will create slight variations in appearance due to the inherent nature of these materials.
Financing must be applied for and approved at lime of purchase.

Cancellations & Returns:
Special orders cannot be cancelled, changed or returned. Special orders are defined as any items that are not in stock at time of purchase and/or order directly from the manufacturer specifically for you.
Changing orders and/or cancellations must be done in person with original reciept.
Cancellations are only applicable in stock merchandise which has not been received by the customer.
The following conditions apply to cancellations and/or changes to your order:
In-stock merchandise cancelled and/or changed within 48 hours from date of purchase may receive a full refund.
“In-stock” merchandise cancelled after 48 hourse of the purchase will incur a 30% restocking charge. Balance of deposits will be a store credit only.
Clearance items and floor models cancelled at any time will result in loss total deposit.
GHF will access a 2% storage fee on total purchase price for merchandise held over 60 days past customer notification of furniture arrival. Merchandise not picked up or delivered within 90 days of it’s arrival or purchase date will return to stock and any deposit will be forfeited.
We are not responsible for furniture that does not fit into home. Customer is reponsible for measurements.
Refunds will be mailed from our main office and require up to 2 weeks for processing. Charges will be credited to original account.
If GHF fails to provide you, the customer, with an estimated delivery date or fails to deliver the ordered merchandise within 2 weeks of the estimated delivery date you may:
Cancel the contract and receive a full refund or credit equal to your deposit
Modify the contract by selecting other merchandise, or
Negotiate a new delivery date with Gavigan’s
Gavigan’s is not required to allow you to exercise these rights if they cannot cancel the order with the manufacturer or supplier. Gavigan’s is unable to fulfill your order, we may cancel your order by refunding your deposit in full.

Pick ups:
Merchandise not picked up on the agreed upon day will be returned to the main warehouse at the end of the day. You must reschedule your pick up at which time a fee be assessed.
Please bring securing devices and packing materials.
Gavigan’s will be please to assist you in loading your furniture, but it is the customer’s responsibility to ensure that the furniture is properly secured. Gavigan’s will not accept responsibilty for any damage incurred to furniture or vehicles.
Concealed damage must be reported to GHF within 24 hours of pickup. Customer must return merchandise with original packaging. Pick up information may be obtained at any GHF location.

GHF will make every effort to deliver your merchandise on selected day provided a trucl and delivery team are available and weather permittable. We will attempt to contact you the day before delivery to confirm your order and provide you with a 4 hour delivery window.
If a delivery is cancelled with 72 hours of the scheduled date or you are not home to receive your merchandise on the scheduled date, a second delivery fee will be assessed and must be paid prior to re-delivery being scheduled for next available date.
The customer’s responsiblities include:
Ensuring you or an adult be present to receive delivery.
Ensuring the area is clear and ready to accept merchandise.
Ensuring entrances, doorways, and pathways to the area the merchandise is to be placed is clear.
Damage to personal property or merchandise is clearly noted on delivery ticket.
Gavigan’s will not accept responsibility for damage to property or merchandise not clearly noted on the delivery ticket.

If Gavigan’s determines:
The area is not safe
Ready for delivery
Merchandise cannot be placed in locaton with possibly incurring damage
Gavigan’s may refuse to deliver or require you to sign a limited damage waiver. If you decline to sign the waiver, merchandise will be returned to our warehouse for customer pick up.
Delivery fees will not be refunded for any of the aforementioned conditions.
Regulations and guidelines imposed by OSHA and our insurance carrier prohibit delivery team members from removing their shoes.

Gavigan’s honors all merchandise warranties.
All sales on floor models and/or clearance items are final and sold “as-is”.
Manufacturers warranty is limited to 6 months against defects unless otherwise stated in writing by manufacturer.
Merchandise delivered within local delivery* area will receive free in home service for the first 6 months. This excludes cushions, pillows, dining chairs and stools.
The following must be returned to Gavigan’s for service:
Merchandise picked up by customers
Merchandise delivered beyond local delivery*area
Merchandise that has been moved from original address
Cushions, pillows, dining chairs and stools
The following are not covered by manufacturers warranty:
Transportation costs to and from customers home and/or service travel time.
Damage or discoloration caused by sunlight, pilling of fabric and/or wear.
Shading or shrinking of any fabric due to improper cleaning.
Chips, rips, tears, and glass and mirror breakage occuring after the merchandise is accepted.
Accessories and linens.
The following will void manufacturers warranty:
Commercial usage
Failure to allow inspection and/or repair of a manufacturers defect.
Stains on bedding
Damage due to misuse, abuse, heavy soiling, or accidents.
Animal usage or unpleasant odors of any type.

If at any time GHF requires legal advice or service regarding this purchase, customer agrees to reimburse GHF.